United Healthcare Case Study

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UnitedHealthcare Case Study

UnitedHealthcare Case Study

UnitedHealthcare is a major part of the larger United Health Group. Itspecializes in the provision of commercial services related to healthcare to a broad category of people who include individuals andcompanies (United Health Group, 2016). United Healthcare provides avariety of health care services in partnership with other firms.These healthcare services include personalized services to personsaged fifty and above, special healthcare services to less privilegedpeople, promotion of healthy living standards, enhancement of thetechnological and information systems to enhance better healthcareservices and pharmacy benefits management (United Health Group,2016). The organization also offers advisory services to its patientsregarding various health care programs. The United Health Group aimsat improving the health care services provision through advancementin technology and enhancement of affordability of the healthcareservices (United Health Group, 2016). This essay will analyze howready United Healthcare is to satisfy the health care needs of thecitizens in the coming decade. It will also discuss the firm’sstrategic plan on network growth, patient satisfaction, nursestaffing and resource management.

Readinessof the United Healthcare to meet the citizens’ needs in the nextdecade

TheUnited Healthcare has put in place various strategies to meet diverseneeds of the citizens in the most efficient way. These policies liewithin the following three competencies of the company. Firstly, thecompany has an effective information system that act as a guide onhow various operations should be run to meet the organization’sgoals (United Health Group, 2016).. Secondly, the company usesmodernized technology that enhances simplified transactions withinthe organization and better services to the patients (Shortell,Gillies, and Wu 2010). Thirdly, the organization’s management andclinical access are of high expertise that enables provision ofhigh-quality services at affordable prices. By leveraging its corecompetencies, United Healthcare enhances modernization of thehealthcare sector which will be of much importance in fulfilling themodern needs of the citizens.

UnitedHealthcare also sets to make some adjustments in its healthcaresystem, so that combined with its competencies it will be assured ofmeeting the needs of people in the coming decade. Through itsenhanced technology, the organization plans to connect patients andhealthcare providers by implementing administrative standards thatare common to all. To improve the quality of healthcare services andcut on costs, United Healthcare plans to utilize medicines that arebased on evidence (United Health Group, 2016). The organization plansto improve its accountability and transparency to its patients thatare core factors in the success of any organization. There will bemore disease prevention programs including programs for promoting theprevention of chronic illnesses. The company will charge patientsbased on the effectiveness of the services rendered and not thevolume of those services (United Health Group, 2016). These changes,supported by its key competencies, will lead to the provision ofbetter healthcare services to patients in the coming decade.

UnitedHealthcare Strategic Plan on Network growth

Onthe network growth strategy of United Healthcare, the organizationsets to form more contracts that are based on the value of servicesprovided so as to cut on the costs and improve healthcare services.The group applies the contracting strategies based on value so as topromote the sense of working together in the healthcare community toachieve common goals of improved health care services and also sharelosses. In the network growth strategy, the company plans to add moreAccountable Care Organizations pilots from the country (Shortell,Gillies, and Wu 2010). These groups of physicians are expected tofacilitate health care services. They get a share of the savingsobtained from healthcare beneficiaries and also suffer the lossespartially. Therefore, under the network growth strategy, UnitedHealthcare plans to create significant collaborations aimed atimproving the general healthcare provision services.

UnitedHealthcare Strategic Plan on Nurse Staffing

UnitedHealthcare has laid down some strategies on nurse staffing to countertheir current problem of lack of enough nurses in the organization.It is a general phenomenon for healthcare providing institutions withlow nurse staffing to provide inadequate medical services (Aragon,2010). Low nurse staffing in the United Healthcare has beenattributed to the high financial needs associated with recruitingmore nurses into the organization and the general shortage ofregistered nurses in the country (Aragon, 2010). The group sets torecruit more nurses by setting aside enough funds to cater for thisand also it is planning to carry out outreach programs for healthpractitioners. In order to ensure that these health providers offerquality services to the patients, the company plans on paying theprofessionals according to the efficiency of the services providedand not the volume of those services.

UnitedHealthcare Strategic Plan on Resource Management

UnitedHealthcare has some resources that include human resources,pharmaceutical products, networks and information (United HealthGroup, 2016). The company ought to manage these resources effectivelyfor its continued success in the healthcare industry. There are somestrategies laid down by the organization in relation to resourcesmanagement. To start with, the company plans to carry out extensiveresearch that will lead to innovation of more pharmaceutical productsthat will provide a solution to the various patients’ needs (UnitedHealth Group, 2016). The company also plans to ensure that theirinformation services are updated which will provide the practitionerswith relevant information at each and every period. The company alsoplans on maintaining positive relationships with its partners so asto benefit from the advantages that come with such collaborations.

UnitedHealthcare Strategic Plan on Patient Satisfaction

Inrespect to customer satisfaction strategy, United Healthcare has putin place several measures. Firstly, the company plans on paying itspractitioners based on the value of the services they offer and thevolume of those services. This, in turn, will lead to more qualityservices hence enhanced customer satisfaction. Secondly, the companyplans to improve its technological and information systems further bymaking all transactions within the organization electronic that willsimplify such operations and support service fast delivery (Shortell,Gillies, and Wu, 2010). This will lead to patients’ satisfactionwith the service-rendering system of the firm.


Thispaper has provided a critical analysis of United Healthcare. It hashighlighted how ready the company is to meet the various patients’needs in the coming decade. The paper illustrates how the company’skey competencies and planned changes in its operations will aid inthe ability of the company to meet these patients’ needs. Thevarious strategies adopted by the company have also been highlighted.These strategies are in relation to resource management, networkgrowth, customer satisfaction and nurse staffing. All thesestrategies are aimed at improving the quality of services offered bythe company to its patients while still lowering the cost ofrendering these services. United Healthcare should adopt thesestrategies in order to improve the general health of people in thecountry which will boost the country’s economy.


AragonPenoyer, D. (2010). Nurse staffing and patient outcomes in criticalcare: A concise review. CriticalCare Medicine,38(7), 1521-1528. http://dx.doi.org/10.1097/ccm.0b013e3181e47888

UnitedHealth Group. (2016). HealthBenefits and Services.Unitedhealthgroup.com. Retrieved 19 January 2016, fromhttp://www.unitedhealthgroup.com/

Shortell,S. M., Gillies, R., &amp Wu, F. (2010). United States innovations inhealthcare delivery. PublicHealth Reviews,vol (32), no. (1), pp. 190-212.

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