Workingat McDonald’s has both positive and negative aspects. The positiveattribute of the company’s work environment is that the managementencourages people to work as a team, thus making it easy for newentrants to master the trends in job relatively faster compared toworking alone. McDonald’s has also focused on the safety ofemployees, thus making them relaxed ad important at work. On thenegative side, McDonald’s employees feel a lot of pressure due towork overload, especially when customers begin to flow steadily. Myassessment of the place revealed that the company should hire morepeople to relieve the existing staff some burden. The company alsolacks appropriate tactical team which can deal with abusive anddisrespectful clients. As a result, employees feel like the companyexpects them to absorb every disrespectful and abusive comments andbehaviors directed towards them by some clients as long as itbenefits the company’s financial aims. This business approach tendsto compromise the sense of belonging among employees. As a result,their motivation becomes low due to their perception of the company’streatment of them (Gould,2010).
Iwas able to observe the manager`s contribution to the McDonald’swork environment by assessing organizational behavior, employee levelof work satisfaction and employee motivation level. Their motivationand satisfaction was average. Employees’ high-performance record islargely attributed to the existing work policies and performanceappraisals rather than commitment. Their duties are routine in natureand thus only requires extrinsic motivation structure. If I were themanager, I would focus on enhancing a positive work environment foremployees by hiring more workers to prevent work overload, andprotecting them from clients disrespectful and abusive actions. Iwould focus on meeting their needs with the aim of inspiring theirconfidence in the company (Gould,2010).
Justlike McDonald’s, Burger King also lays a greater emphasis onteamwork. Teamwork gives employees the opportunity to understand oneanother adequately, thus improving organizational behavior andrelationship within an organization. The work environment isgenerally safe for working and few unavoidable accident cases havebeen reported throughout the history of the company. However, themanagement is slightly out of touch with the staff unlike McDonald’s.The Burger King management is also stricter compared to McDonald’s.They also take time to resolve client’s issues. These factscompromise an employee’s sense of belonging. Burger King is alsoaffected by overworking due to understaffing (Highhouseet al., 1999).
Iused the same approach as in McDonald’s to assess the manager’scontribution to the work environment. I realized that employees werenot expressive as in McDonald. This observation hints at the factthat the management is autocratic in nature and do not allowemployees to be innovative at the workplace. The management expectsthem to operate within the stipulated conditions. Burger Kingmanagement do not prioritize on employees as illustrated by the wayunreasonable clients find the opportunity to insult and abuse workersin multiple occasions (Highhouseet al., 1999).
Asa manager of the company, I would focus on creating and sustaining apositive work experience by meeting the needs of employees. I wouldhire more employees as a strategy for reducing working hours andpreventing work overload. I would also develop appropriate strategiesthat would focus on protecting employees from abuses and insultsdirected to them by some clients. I would also enhance thecommunication process between employees and the management (Highhouseet al., 1999).
Gould,A. M. (2010). Working at McDonalds: some redeeming features ofMcJobs. Work,Employment & Society, 24(4),780-802.
Highhouse,S., Zickar, M. J., Thorsteinson, T. J., Stierwalt, S. L., &Slaughter, J. E. (1999). Assessing company employment image: Anexample in the fast food industry. PersonnelPsychology, 52(1),151.